Understanding User Types & Trust System

Learn about roles, trust hierarchy, and reward distribution

Overview: AKTI SURVEY uses a hierarchical trust system where users have different roles, permissions, and trust levels that determine what they can do on the platform.

User Types in AKTI SURVEY

The platform has several user types, each with specific roles and permissions. Understanding these roles helps you know what you can do and how to advance within the system.

System Administrator

Tier 0

The highest level of access with complete platform control.

Can Do:

Manage all users and organizations
Configure system settings and security
Create coordinators and agents directly
Access all surveys and data
Manage featured surveys and home slides
Review and apply trust adjustments

Limitations:

Cannot be demoted or have trust reduced
Always has Trust Score of 100

Organization Admin

Tier 0

Manages an organization and its members.

Can Do:

Create and manage organization surveys
Invite coordinators and agents
View all organization responses
Manage team members
Set survey budgets and rewards

Limitations:

Cannot access other organizations
Cannot modify system settings

Survey Coordinator

Tier 1-9

Manages data collection teams and coordinates field activities.

Can Do:

Invite sub-coordinators and agents
Share surveys with tracked links
Monitor team performance
View team response statistics
Send messages to team members
Record payments to team

Limitations:

Cannot create surveys (only share)
Can only manage their own team
Trust decays with inactivity

Survey Agent (Enumerator)

Tier 10+

Field data collector who gathers survey responses from the public.

Can Do:

Submit multiple responses per survey
Bypass geo-blocking restrictions
Earn reward points for valid responses
Share surveys with tracked links
Invite other agents (with coordinator approval)

Limitations:

Cannot create or manage surveys
Subject to velocity checks
Trust decays with inactivity
Cannot invite coordinators

Registered User

Tier 100

Standard registered user who can create surveys and participate.

Can Do:

Create and manage own surveys
Take public surveys
View own response history
Request features
Follow other users

Limitations:

One response per survey
Subject to all anti-fraud measures
Cannot earn collection rewards
Trust Score: 0

Anonymous User

No Tier

Non-registered visitor taking public surveys.

Can Do:

Take public surveys (if allowed)
View public survey listings

Limitations:

Cannot create surveys
Cannot earn rewards
Strictly one response per device
Subject to strictest fraud checks

The Trust System Explained

The trust system is the backbone of AKTI SURVEY's data quality assurance. It determines user credibility, permissions, and how much the system trusts their data.

Trust Score (0-100)

Every user in the collection network has a Trust Score ranging from 0 to 100:

Trust Range	Level	Typical Users	Benefits
100	Maximum	System Admins, Admins, Tier 1 Coordinators	Full access, no restrictions
80-99	High	Tier 2-3 Coordinators, Top Agents	Relaxed fraud checks, priority support
50-79	Moderate	Mid-tier team members	Standard permissions
20-49	Lower	New agents, deeper hierarchy	More scrutiny, limited features
0-19	Minimal	Public users, at-risk accounts	Strictest checks, may face demotion

Tier Levels

Tiers indicate your position in the organizational hierarchy:

0 System Admin / Admin

Root level - Trust: 100

1 Top Coordinator

Created by Admin - Trust: 100

2 Sub-Coordinator

Invited by Tier 1 - Trust: 90

10+ Survey Agent

Field collector - Trust varies

100 Public User

Outside trust network - Trust: 0

How Trust Changes Over Time

Trust scores are not static. They change based on your activity and position in the hierarchy.

Initial Trust Decay (When Joining)

When someone is invited into the system, their initial trust score depends on who invited them:

The 10-Point Rule: Each tier level away from admin costs 10 trust points. If an admin (Trust 100) creates a coordinator, they get Trust 100. But if that coordinator invites someone, the new person gets Trust 90, and so on.

Inviter	Invitee Role	New Trust	New Tier
Admin (Tier 0)	Coordinator	100	1
Admin (Tier 0)	Survey Agent	100	10
Tier 1 Coordinator (Trust 100)	Sub-Coordinator	90	2
Tier 1 Coordinator (Trust 100)	Survey Agent	90	11
Tier 2 Coordinator (Trust 90)	Survey Agent	80	12

Monthly Trust Adjustments

Beyond initial decay, trust scores are adjusted monthly based on activity. The system compares your current month's activity points to the previous month:

Trust Increases

When your activity points increase compared to last month

Trust Stays Same

When your activity is consistent month-over-month

Trust Decreases

When your activity drops or you become inactive

Activity Points That Affect Trust

Activity	Points Earned
Collecting survey responses	= Reward points earned
Recruiting a new team member	+50 points
Contributing to datasets	+10 points
Other activities (payments, promotions)	+5 points

Trust Change Formula

For every 5% change in monthly activity points, trust changes by 1 point:

Example: Last month = 100 points, This month = 150 points

Change = +50% → Trust delta = +10 points

Result: Trust increases by 10 (capped at 100)

Demotion Warning: If your trust score drops below 20 due to prolonged inactivity, you risk being demoted to Public status (Tier 100, Trust 0). Your team members would be reassigned to your parent in the hierarchy.

How Rewards Are Distributed

AKTI SURVEY has two reward mechanisms: gamification points and monetary budgets.

Reward Points (Gamification)

Survey creators set reward points per response. When a valid response is collected, points are awarded immediately.

Who Earns Reward Points?

Survey Agents who collect responses

Coordinators who share survey links that result in responses

Public users don't earn points (they ARE the respondents)

Anonymous responses don't generate points for anyone

Budget Distribution (Monetary)

Survey creators can allocate a monetary budget that gets distributed when the survey closes.

Survey Creator Sets Budget

When creating a survey, the creator specifies a total budget amount (e.g., $1,000)

Collectors Gather Responses

Survey Agents and Coordinators share links and collect valid responses while the survey is active

Survey Closes

When the survey ends, the system counts all eligible responses (from registered users with reward attribution)

Budget Is Distributed

The total budget is divided proportionally based on responses collected by each person

Budget Distribution Example

Survey Budget: $1,000

Total Eligible Responses: 100

Per Response Value: $10

Agent A collected 25 responses → earns $250

Agent B collected 15 responses → earns $150

Coordinator C's links generated 10 responses → earns $100

Points vs Budget Comparison

Aspect	Reward Points	Budget
Purpose	Gamification & ranking	Actual monetary compensation
When earned	Immediately on valid response	When survey closes
Amount known	Fixed (set by creator)	Depends on total responses
Visible on	Leaderboards	Response details after close

Key Takeaway: Stay active, maintain quality data collection, and build a reliable team. Your trust score and rewards grow with consistent, high-quality contributions to the platform.

Full Trust Documentation Coordinator Hub View Leaderboards